Return Policy

FREE AND EASY RETURNS.

Satisfying customers is our primary goal. If the items you ordered from us is faulty, we will provide a one-time return refund (except for shipping), since every item is custom made and cannot be re-sold, ONLY faulty goods will be refunded.

In order to return the goods, you must notify our customer service within 14 days from the date of receipt of the order that we can process the refund of the relevant goods. Therefore, we recommend that you contact us as soon as possible after receiving the goods.

All returns will be verified upon delivery to the designated address We will not accept non-original status, delivery after the deadline or unauthorized return.

Return step

If you decide to refund or exchange, please contact our customer serveice first.

• After receiving your return, you will be refunded after confirming the original status, and the relevant amount will be returned to the debited credit card within 7 working days.
• We will send you a notification email after we receive the return and process the refund.
• Please note that the actual refund time displayed on the ledger credit card account will depend on the card issuer's record. For enquiries, please contact the bank directly.